TextifyALLTextifyALL

Privacy Policy

Learn how TextifyALL collects, uses, and protects your personal data and uploaded files.
2026-04-18

Atas sebab ketepatan undang-undang, dokumen ini disediakan dalam bahasa Inggeris sahaja.

Effective Date: April 18, 2026

Welcome to TextifyALL. We are committed to protecting your privacy and ensuring that your personal data and uploaded files are handled securely. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (https://TextifyALL.com) and our AI-powered audio/video transcription and translation services.

1. Information We Collect

To provide you with our services, we collect the following types of information:

  • Account Information (via Google OAuth): When you sign in using Google, we collect your email address, name, and profile picture strictly for authentication and account management purposes.

  • Uploaded Media Files: To utilize our core services, you may upload audio or video files (e.g., MP3, MP4, WAV). These files are used solely to perform the transcription or translation you requested and are permanently deleted within 24 hours.

  • Payment Information: We use Creem as our Merchant of Record (MoR) to handle all checkout processes and payment processing. When you make a purchase, your payment details are processed directly and securely by Creem. TextifyALL does not collect, process, or store your full credit card numbers or sensitive payment details on our servers. You can review Creem's privacy policy during the checkout process.

  • Usage and Device Data: We automatically collect standard diagnostic data, including your IP address, browser type, and interaction with our website, to ensure platform stability and prevent abuse.

2. How We Use Your Information

We use the collected information strictly for the following purposes:

  • To transcribe, translate, and process the media files you upload.
  • To authenticate your identity and manage your TextifyALL account.
  • To process transactions and send related billing receipts.
  • To provide customer support and respond to your inquiries.
  • To monitor website performance and prevent fraudulent activities.

3. Data Retention and Security

We understand the sensitive nature of your audio and video files. Therefore, we enforce a strict data retention policy:

  • Automatic Deletion: All uploaded media files and generated text transcripts are automatically and permanently deleted from our servers within 24 hours after processing is complete.

  • No AI Training: Your uploaded files and transcripts are never used to train, improve, or fine-tune our own or third-party Artificial Intelligence models.

  • Encryption: All data transfers between your browser and our servers are encrypted using industry-standard SSL/TLS protocols.

4. Data Sharing with Third Parties

We do not sell, rent, or trade your personal information. We only share data with trusted third-party service providers necessary to operate our platform:

  • AI API Providers: We may route your audio/video data through secure, enterprise-grade AI transcription APIs to generate text. These providers are strictly bound by confidentiality agreements and are prohibited from retaining or using your data for model training.

  • Cloud Hosting & CDN: Our website is hosted on secure cloud infrastructure (e.g., Cloudflare) to ensure fast and secure access globally.

  • Payment Processors: All purchases are handled by Creem, our Merchant of Record. Payment data is transmitted directly to Creem and is never stored on TextifyALL's servers. Creem is solely responsible for the security and processing of all payment transactions.

5. Cookies and Tracking Technologies

We use essential cookies to operate our site and keep you logged in. We also use third-party analytics tools (e.g., Google Analytics) to understand website traffic and improve the user experience. These tools may set their own cookies on your device. You can manage or disable cookies through your browser settings at any time, or opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on.

6. Your Data Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Rectify any inaccurate or incomplete personal data.
  • Delete your account and all associated personal data.
  • Restrict or object to certain types of data processing.
  • Data portability — receive a copy of your data in a structured, machine-readable format.
  • Opt-out of marketing communications at any time.

To exercise any of these rights, please contact us at support@textifyall.com.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page and updating the Effective Date above. We encourage you to review this page periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at: