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Refund Policy

Learn about TextifyALL's refund policy for credit packs and memberships.
2026-04-19

法的正確性を確保するため、本文書は英語版のみを正式版といたします。

Effective Date: April 19, 2026

At TextifyALL, we strive to provide a high-quality transcription and translation service. Please read this Refund Policy carefully before making any purchase.

1. Unused Purchases

If you accidentally purchased a credit pack or membership and have not consumed any credits, you may request a full refund within 7 days of the purchase date.

To qualify for a refund under this policy, your account balance for the purchased pack or membership must show zero credits consumed at the time of your request.

2. Used Credits

All purchases are strictly non-refundable once any credits have been consumed, regardless of the remaining balance. We highly recommend using our Free Plan to evaluate the service quality before making a payment.

3. Technical Failures

If a file fails to process due to a verified system error on our end, the credits deducted for that specific task will be fully refunded to your account balance automatically or upon request.

For persistent technical issues that cannot be resolved through a credit refund, please contact our support team for an alternative resolution or partial monetary refund at our discretion.

How to Request a Refund

To request a refund for an unused purchase, please email us at support@textifyall.com with the following information:

  • Your account email address
  • The transaction receipt or order ID
  • A brief description of your request

Refunds are generally processed within 3–5 business days after verification. Approved refunds will be returned to your original payment method.

Contact Us

If you have any questions about this Refund Policy, please reach out to us at: